The agreement governing use of the SpokenEdge platform.
These Terms of Service ("Terms") constitute a legally binding agreement between Spoken Edge ("we", "us", "our") and the educational institution or individual ("you", "School") accessing or using the SpokenEdge platform and related services (the "Service"). By creating an account, subscribing, or accessing the Service, you confirm you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
SpokenEdge is a cloud-based educational platform that enables real-time multilingual communication between teachers and families. The Service includes live translation, text-to-speech, session and message management, school administration tools, and related features as made available from time to time.
We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice. We will notify school administrators of material changes via email at least 30 days in advance where practical.
The Service provides four account roles with distinct permissions:
School Admins are responsible for ensuring all accounts created within their school comply with these Terms and all applicable laws, including those protecting minors.
By subscribing on behalf of an educational institution, the School Admin agrees to:
You agree to use the Service only for lawful educational purposes. You must not:
We reserve the right to suspend or terminate accounts found in violation without prior notice.
Each subscription plan includes usage allocations for session minutes, translation characters, and text-to-speech characters as displayed in your school's dashboard. These allocations reset each billing period.
If your school exceeds its allocated usage, we may contact you to discuss an upgraded plan. We will not charge overage fees without prior agreement. We reserve the right to throttle or suspend usage-based features if consumption significantly exceeds subscribed limits.
Your data — All content, student records, and data submitted by your school remains your property and the property of your institution. You grant us a limited, non-exclusive licence to process, store, and transmit that data solely as necessary to provide the Service.
Data export and deletion — Upon request or termination, we will make your school's data available for export for up to 90 days, then permanently delete it. Contact info@spokenedge.com to request an export.
Our platform — SpokenEdge, including its software, design, trademarks, and documentation, is owned by Spoken Edge and protected by intellectual property laws. Nothing in these Terms grants you ownership rights in the platform itself.
The Service integrates with third-party providers including Google Cloud (translation and text-to-speech) and Stripe (payment processing). Your use of these integrations is also subject to the relevant third-party terms of service. We are not responsible for the acts or omissions of third-party providers beyond our reasonable control.
Our Privacy Policy describes how we collect, use, and protect personal information. It forms part of these Terms by reference.
For US schools, we acknowledge our role as a "school official" under FERPA and agree to comply with applicable obligations regarding student education records.
For EU/UK schools, we are willing to enter into a Data Processing Agreement (DPA) satisfying GDPR Article 28 requirements. Contact info@spokenedge.com to request one.
Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential.
This obligation does not apply to information that is: (a) publicly available, (b) independently developed, or (c) required to be disclosed by law or regulatory authority.
We provide the Service on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted or error-free. We use commercially reasonable efforts to maintain availability and promptly address known issues.
To the maximum extent permitted by law, Spoken Edge shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, loss of revenue, or loss of educational opportunity — arising from your use of the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Spoken Edge and its officers, directors, employees, and agents from and against any claims, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your violation of any applicable law; (c) failure to obtain required consents for student data; or (d) content submitted by your users through the Service.
These Terms are effective from the date you first access the Service and continue until terminated. Either party may terminate by providing written notice.
We may suspend or terminate your account immediately — without notice — if you have materially breached these Terms, particularly the Acceptable Use provisions, or if continued access poses a security risk.
These Terms are governed by and construed in accordance with applicable law. Any dispute that cannot be resolved by good-faith negotiation will be subject to the exclusive jurisdiction of the courts of competent jurisdiction.
Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days after written notice of the dispute.
We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email to the school admin on record. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the Service before the effective date of the changes.
For questions about these Terms, billing disputes, or to request a Data Processing Agreement (DPA):
✉ info@spokenedge.com